Shipping policy

Last Updated: August 25, 2026

At zhengshen.shop, we currently ship orders to customers within the United States.

We work with manufacturing partners in China and third-party logistics and fulfillment partners in the United States to prepare and ship orders.

We aim to provide clear and accurate information about our shipping process, estimated delivery times, shipping costs, and possible delays.

1. Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not offer international shipping outside the United States.

Please make sure that the shipping address provided at checkout is complete and accurate.

2. Manufacturing and Fulfillment

Our products are manufactured in China through our manufacturing partner:

Guangzhou Zhengsheng Garment Co., Ltd.
No. 39, Guangfu South Road, Liwan District, Guangzhou, Guangdong 510140, China

For orders placed by customers in the United States, we work with third-party logistics and fulfillment partners located in the United States.

These fulfillment partners may receive inventory, process customer orders, package products, and arrange shipment to the final delivery address.

The specific U.S. fulfillment facility or logistics provider used for an order may vary depending on inventory availability and our operational arrangements.

Because we use third-party fulfillment partners, we do not publish a single fixed U.S. warehouse address for all orders.

3. Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or applicable public holidays.

Order processing includes activities such as order verification, inventory allocation, picking, packing, and preparation for carrier pickup.

During periods of unusually high order volume, promotions, holidays, or other operational circumstances, processing may take longer than the standard estimate.

4. Shipping Cost

Our current standard shipping rates are:

  • Orders under $200 USD: $15 USD standard shipping
  • Orders of $200 USD or more: Free standard shipping

Any applicable shipping charge will be displayed during checkout before you complete your purchase.

5. Estimated Shipping Time

Our estimated standard transit time is:

5–10 business days after the order has been shipped.

This is the estimated carrier transit period and does not include the initial order processing period.

Taking both processing and transit into account, the normal estimated timeframe from order placement to delivery is approximately:

6–13 business days

This is an estimate rather than a guaranteed delivery date.

Actual delivery time may vary depending on the destination, carrier operations, inventory availability, seasonal volume, and other circumstances.

6. Where Orders Are Shipped From

Orders for U.S. customers are fulfilled and shipped through our third-party logistics and fulfillment partners in the United States.

We do not operate a single publicly listed U.S. warehouse for all orders.

The specific fulfillment location may vary depending on where inventory is available at the time your order is processed.

For this reason, we do not list one fixed warehouse address as the shipping origin for every order.

7. Order Tracking

Once your order has been shipped and tracking information becomes available, we will provide a tracking number through the shipping confirmation or other applicable order communication.

You can use the tracking information to monitor the progress of your shipment.

Please allow some time for the carrier's tracking system to begin displaying movement after the tracking number is issued.

8. Delivery Delays

The delivery times shown on our website are estimates and are not guaranteed delivery dates.

Although we work with our fulfillment and shipping partners to process orders as efficiently as possible, delays may occasionally occur because of circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Holidays and peak shipping periods
  • Unusually high shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Delivery access issues
  • Other circumstances affecting carrier or fulfillment operations

If your order is delayed, please contact our Customer Service Team and provide your order number so that we can assist you in checking the shipment status.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • Apartment, unit, or suite number, if applicable
  • City
  • State
  • ZIP code
  • Telephone number

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before the order enters fulfillment or is shipped. However, we cannot guarantee that an address can be changed once fulfillment or shipment has begun.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is requested.

10. Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or has not arrived within a reasonable period after the expected delivery timeframe, please contact us.

When contacting Customer Service, please provide your order number and, where available, the tracking number.

For packages marked as delivered by the carrier but not received, we may ask you to check with household members, neighbors, building management, or the carrier before we investigate further.

We will work with the applicable fulfillment or shipping partner to determine what assistance may be available based on the circumstances.

11. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.

Please include your order number and clear photographs or other relevant information when requested.

After reviewing the issue, our Customer Service Team will provide instructions regarding the appropriate resolution, which may include a replacement, refund, or return where applicable.

12. Customer Service Mailing Address

Our U.S. Customer Service Mailing Address is:

6547 N Academy Boulevard
Colorado Springs, CO 80918
United States

This address is provided for customer correspondence and mail receiving purposes only.

This is not our shipping address, warehouse address, fulfillment center, return address, or office location.

Please do not send packages, merchandise, or returns to this address unless our Customer Service Team has specifically instructed you to do so in writing.

13. Returns and Shipping

If you need to return an item, please contact our Customer Service Team before sending the item back.

Approved returns will be provided with the appropriate return address and instructions.

Do not send returns to our manufacturing partner in China or to our U.S. Customer Service Mailing Address.

For complete information about return eligibility, the 30-day return period, return shipping costs, and refunds, please review our Refund & Return Policy.

14. Customs and Import Charges

Because we use U.S.-based third-party fulfillment partners for orders shipped to customers in the United States, orders are generally fulfilled through the U.S. logistics network.

We do not represent that every order will follow an identical fulfillment route.

If any additional government-imposed charge, tax, or other fee is applicable to a particular transaction, any such charge will be handled in accordance with applicable law and the circumstances of the order.

15. Shipping Notifications

We may send order-related communications such as:

  • Order confirmation
  • Shipping confirmation
  • Tracking information
  • Delivery-related updates
  • Customer service communications

These communications are considered transactional or service-related messages and may still be sent even if you have opted out of promotional communications.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, fulfillment operations, services, or applicable requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically for the most current shipping information.

17. Contact Us

If you have questions about shipping, delivery, tracking, or an order, please contact our Customer Service Team.

Email: service@zhengshen.shop
Phone: +1 (719) 345-6793

U.S. Customer Service Mailing Address:
6547 N Academy Boulevard
Colorado Springs, CO 80918
United States

Customer Service Mailing Address Only — Not a shipping, warehouse, fulfillment, return, or office address.