Refund policy

Refund & Return Policy

At zhengshen.shop, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the requirements below.

1. Return Period

You may request a return within 30 days of the date your order is delivered, as confirmed by the carrier's tracking information.

Return requests submitted after the 30-day return period may not be accepted.

To request a return, please contact our Customer Service Team before sending the item back. Do not send a return package without receiving return instructions from us.

2. Return Eligibility

To qualify for a return, the item must:

Be unworn and unused.
Be unwashed and not dry-cleaned.
Not have been altered, damaged, or otherwise modified after delivery.
Have all original tags and labels attached.
Be returned in its original packaging, where applicable.
Be in the same condition as when you received it.

Items that show signs of wear, washing, stains, odors, damage, alteration, or other use may not be eligible for a refund.

Certain items may be excluded from returns when specifically identified as Final Sale or non-returnable on the applicable product page.

3. How to Request a Return

Please contact our Customer Service Team at service@zhengshen.shop within 30 days of delivery.

To help us process your request, please provide:

Your order number
The item or items you would like to return
The reason for the return
Photos of the item if it is defective, damaged, incorrect, or materially different from the product ordered

Our Customer Service Team will review your request and, if the return is approved, provide you with the applicable return instructions and return address.

Please do not send your return to our U.S. customer service mailing address listed below. That address is used for customer correspondence only and is not our return address.

Returns sent without prior authorization or sent to an address other than the return address provided by our Customer Service Team may not be accepted or processed.

4. Return Shipping Costs

Returns for Personal Preference or Other Non-Defective Reasons

If you are returning an item because of a change of mind, incorrect size selected, incorrect color selected, or another reason unrelated to a product defect or fulfillment error, you are responsible for the return shipping cost.

Original shipping charges, if any, are generally non-refundable for these returns.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from the item you ordered, please contact us at service@zhengshen.shop and provide photos or other information that may help us review the issue.

After the issue is verified, we will cover the reasonable return shipping cost for an approved return caused by a product defect, shipping damage, or fulfillment error.

We will provide specific return instructions after reviewing the issue.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If your return is approved, the refund will be issued to your original payment method within 5–10 business days after the return is approved.

Depending on your bank, credit card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.

We do not control processing times imposed by your bank or payment provider.

6. Refund Amount

For an approved non-defective return, the refund will generally cover the purchase price of the returned item.

Original shipping charges are generally non-refundable for returns due to personal preference, incorrect size or color selection, or other reasons unrelated to an error on our part.

For an approved return involving a defective, damaged, or incorrectly shipped item, we will review the order and issue the appropriate refund based on the circumstances.

7. Items That Are Not Eligible for Return

A return may be declined if:

The return request is submitted more than 30 days after delivery.
The item has been worn, washed, dry-cleaned, or used.
The item has been altered or modified.
The item has been damaged after delivery.
Original tags or labels have been removed.
The item is missing required original packaging.
The item has stains, odors, signs of wear, or other evidence of use.
The item is identified as Final Sale or non-returnable on the product page.

If a returned item does not meet the requirements of this policy, we may be unable to issue a refund.

8. No Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, you may return the eligible item in accordance with this policy and place a new order for the item you prefer.

Any new order will be subject to the price, availability, and shipping terms in effect when the new order is placed.

9. Return Address

For security and processing purposes, we do not publish our return address on this page.

Once your return request has been reviewed and approved, our Customer Service Team will provide you with the appropriate return address and return instructions.

Please do not send return packages to our U.S. customer service mailing address.

Our U.S. customer service mailing address is used solely for customer correspondence and mail receiving. It is not a return address, shipping address, warehouse address, fulfillment center, or office location.

10. U.S. Customer Service Contact Information

For return requests, order-related questions, or other customer service inquiries, please contact us:

Email: service@zhengshen.shop
Phone: +1 (719) 345-6793

U.S. Customer Service Mailing Address:
6547 N Academy Boulevard
Colorado Springs, CO 80918
United States

This address is provided for customer correspondence and mail receiving purposes only. It is not our return address, shipping address, warehouse address, fulfillment center, or office location.

Please contact our Customer Service Team before sending any return package.

11. Return Shipping and Tracking

We recommend using a shipping service that provides tracking when returning an item.

Customers are responsible for ensuring that their return package is properly addressed and shipped according to the return instructions provided by our Customer Service Team.

For customer-paid returns, we recommend retaining the shipping receipt and tracking information until the return has been received and processed.

We are not responsible for return packages sent to an incorrect address or lost in transit when the customer has arranged the return shipment.

12. Questions About Returns

If you have questions about this Return & Refund Policy or need assistance with a return, please contact our Customer Service Team: