Contact information

We’re Here to Help

Have a question about your order, shipping, returns, or our products? Our Customer Service Team is happy to assist you.

For the fastest assistance, please include your order number when contacting us about an existing order.

Customer Service

Email: service@zhengshen.shop
Phone: +1 (719) 345-6793

What We Can Help With

Our Customer Service Team can assist with:

Order status and order-related questions
Shipping and tracking information
Delivery issues
Product information
Return and refund requests
Damaged or incorrect items
Order address correction requests
Other questions related to your purchase

Customer Service Mailing Address

6547 N Academy Boulevard
Colorado Springs, CO 80918
United States

This address is provided for customer correspondence and mail receiving purposes only.

This is not our shipping address, warehouse address, fulfillment center, return address, or office location.

Please do not send merchandise, returns, or other packages to this address unless our Customer Service Team specifically provides written instructions to do so.

Manufacturing Information

Our products are manufactured in China through our manufacturing partner:

Guangzhou Zhengsheng Garment Co., Ltd.
No. 39, Guangfu South Road
Liwan District, Guangzhou, Guangdong 510140
China

For customers in the United States, orders are fulfilled and shipped through third-party logistics and fulfillment partners located in the United States.

The specific fulfillment facility used for an order may vary depending on inventory availability and operational arrangements.

The manufacturing address above is not a customer return address.

Returns & Refunds

If you need to return an item, please contact us before sending the item back.

Once your return request has been reviewed and approved, our Customer Service Team will provide the appropriate return address and return instructions.

Please do not send returns to our manufacturing partner in China or to our U.S. Customer Service Mailing Address.

For complete information about return eligibility, the 30-day return period, return shipping costs, and refund processing, please review our Refund & Return Policy.

Shipping Questions

For information about shipping costs, processing times, estimated delivery times, tracking, and possible delivery delays, please review our Shipping Policy.

Our current standard shipping terms are:

Standard Shipping: $15 USD for orders under $200
Free Standard Shipping: Orders of $200 USD or more
Order Processing: 1–3 business days
Estimated Transit Time: 5–10 business days after shipment
Estimated Total Delivery Time: Approximately 6–13 business days

Delivery timeframes are estimates and are not guaranteed delivery dates.